Patient Reviews GenesisCare Southampton in Topdoctors United Kingdom

Dr Richard Shaffer

Would you recommend this doctor?
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. J. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 13/11/2024

Dr Shaffer and all the staff in the Cromwell were brilliant. Unfortunately, the radiography machines broke down on several occasions, causing waits and rescheduling of my treatment mid-way through the second treatment series.

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D. J. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 20/10/2024

Friendly, efficient, very knowledgeable

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J. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 18/10/2024

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J. N. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 23/09/2024

All options 5 stars.I’m still though experiencing discomfort below the ring finger when it is bent backwards. It takes a little time in the mornings to get the hand flexing satisfactorily. Trigger finger is developing, I may need to have surgery on this from Mr Jepson.

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J. O. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 12/09/2024

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J. M. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 10/09/2024

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M. A. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 04/09/2024

I would recommend Dr Shaffer for being professional, friendly and knowledgeable in the area of my disease. He and everyone at his office/hospital were very helpful and kind and could not do more for me. I was seen very quickly and received fantastic treatment.

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L. K. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 03/09/2024

I felt there could have been a little more exposition. I received a better understanding of the treatment from a different specialist.

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T. G. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 03/09/2024

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S. F. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 14/08/2024

Only negative is that the first round of radiotherapy 2 years didn't work. New nodules grew, hence this second round of treatment. Fingers crossed.

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B. R. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 06/07/2024

excellent consultations and guidance theoruhout the whole process

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A. L. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 30/06/2024

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A. P. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 17/06/2024

Exemplary!

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T. G. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 13/06/2024

My whole experience, from initial enquiry, consultation and treatment was seamless. Dr Shaffer took the time to listen to me and I left the consultation feeling like someone had finally listened to me and understood my issues! Would highly recommend.

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A. S. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 12/06/2024

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H. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 03/06/2024

To have found a doctor who truly understands Dupuytren's Contracture is both rare and extremely valuable. I would not hesitate to recommend Dr Shaffer to anyone who has this condition.

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D. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 28/05/2024

Fantastic

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A. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 28/05/2024

At times I felt the clinical staff were unsure of what they were doing, I’m not sure it has achieved anything.

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K. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 27/05/2024

It didn't work for me. I'm worse and worried that the radiotherapy will compromise future surgery. I don't think the radiotherapists believe it works.

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P. M. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 20/04/2024

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A. C. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 19/04/2024

Excellent and very happy to recommend following radiotherapy for Dupuytren's

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S. S. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 12/04/2024

Very friendly caring doctor. No hesitation in going back to him for treatment.

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H. W. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 07/04/2024

The total experience was made so comfortable and supported every second of the treatment. Thank you so much...

Reply to patient's comment
Thank you for your kind words - I'm pleased you had a good experience.

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K. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 24/03/2024

Great process throughout

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P. D. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 20/03/2024

Efficient, easy to understand and good patient empathy. Thank you.

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P. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 02/03/2024

Excellent from start to finish of treatment.

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N. B. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 17/02/2024

The quality and personable care received by Dr Shaffer and his team at Genesis care was exceptional. Caring considerate and professional throughout

Reply to patient's comment
Thank you for your very kind comments - I'm pleased that you had a good experience. Kind regards, Richard

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J. W. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 01/02/2024

Dr Shaffer was very professional and showed great empathy when I met him to discuss my Dupuytren's. It was a great relief to know that my disease was at a stage where it could be treated without invasive surgery.

Reply to patient's comment
Thank you! I'm very pleased to hear that

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J. M. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 31/01/2024

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P. S. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 24/01/2024

The treatment was fully explained and all the staff were friendly and accommodating.

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G. S. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 23/01/2024

I think that a simple leaflet outlining matters, in the same way as after the treatment, but after the initial consultation would give further reassurance before treatment is started.

Reply to patient's comment
Thank you for your suggestion - I think that is very sensible and will look to do that from now on. Kind regards.

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C. R. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 19/01/2024

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C. B. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 08/01/2024

Excellent

Reply to patient's comment
Thank you!

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M. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 05/01/2024

Very informative and felt listened to

Reply to patient's comment
Very glad to hear that!

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P. R. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 04/01/2024

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J. S. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 03/01/2024

I was very happy with the treatment I received for Dupuytren's disease. Dr Shaffer was kind, patient, and set out clear expectations for the outcome of the therapy

Reply to patient's comment
Thank you - I appreciate your kind comments!

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D. A. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 04/12/2023

I highly recommend Dr Shaffer as a leading expert in his field. My treatment seems to have arrested both conditions (hand and foot), and it was carried out very easily in a lovely environment.

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J. B. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 29/11/2023

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M. K. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 27/10/2023

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D. W. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 26/10/2023

Very pleased with the treatment. My hand seems to have improved a lot. No side effects either

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R. L. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 16/10/2023

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T. S. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 05/10/2023

A few issues with machine maintenance and breakdown which prolonged treatment which wasn't ideal

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K. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 14/09/2023

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C. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 01/09/2023

The whole overall experience was excellent. I was most impressed with appointment times being kept as this is a rare thing these days.

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S. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 24/08/2023

Very professional and effiient treament.

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J. D. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 24/08/2023

Dr Shaffer organised radiotherapy treatment for Dupuytrens on both of my hands in 2019 and 2023.I have been impressed with the care from Dr Shaffer and the teams at Genesis Care and both treatments have been successful.

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J. T. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 13/08/2023

Excellent, professional, friendly and flexible with timings to suit my other commitments. Dr Shaffer had a long discussion with me about the treatment in an attempt to help me decide whether to go ahead

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C. B. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 07/08/2023

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P. M. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 22/07/2023

Dr Schaffer did a thorough examination and explained clearly what the treatment would involve and any potential side-effects.

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C. D. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 21/07/2023

Everything worked exactly as promised.

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G. S. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 07/07/2023

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G. S. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 03/07/2023

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M. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 02/07/2023

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A. M. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 20/06/2023

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J. N. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 13/05/2023

I have only seen the Doctor once pre treatment. The price does not include a routine face to face follow up and check so I can’t give 5 stars as I really think this should be included.

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V. T. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 12/05/2023

All staff were lovely, I felt very relaxed and comfortable with my treatment.

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D. K. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 04/05/2023

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A. A. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 01/05/2023

Consultation with Dr Shaffer very clear and comprehensive. All staff very professional throughout.

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C. H. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 27/04/2023

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H. C. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 20/04/2023

I was extremely impressed with my consultation and follow up with Dr Shaffer. He is friendly, helpful and demonstrates great expertise in his field, as well as being more than generous with his time.

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S. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 22/03/2023

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A. M. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 18/02/2023

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C. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 12/02/2023

I am very pleased with the results of the treatment on my hands. Dr Shaffer accurately predicted the outcome of my treatment. I found him to be a trustworthy clinician. There has been no further deterioration in functionality and the discomfort has vastly improved.

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M. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 19/01/2023

I paid for my own treatment so it was not insurance based treatment, however, very knowledgeable and friendly staff who helped and advised throughout the process. This was treatment on both hands for Dupuytrens contracture.

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R. E. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 16/01/2023

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L. M. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 16/01/2023

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K. K. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 09/01/2023

My only disappointment with the process is that I believed there was a 3 month final follow-up as part of the overall procedure. It is very disappointing to find that if I want this follow-up I need to pay a further £150. Surely the practise would want a 15 mins closure call?

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A. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 07/01/2023

Fast and effective treatment.

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G. B. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 06/01/2023

Professional and efficient from start to finish. A really friendly and caring team both during treatment and diagnosis.

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G. L. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 04/01/2023

Excellent care and very happy to recommend to friends etc. Also in connection with my hands very rarely now do I get any pain or cramp.

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M. J. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 04/01/2023

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L. C. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 04/01/2023

The doctor was very helpful but I wasn't happy with the first sessions of radiotherapy. I felt as if I was just a number and the nurses were going through the motions. My hand wasn't properly mapped and then they realised that it was the wrong hand AFTER I told them.

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S. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 21/12/2022

I would suggest a post-treatment follow-up appointment be included as standard, to establish the success of the treatment.

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I. H. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 21/12/2022

Knowledgable discussion about my condition.

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L. W. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 14/12/2022

I got excellent advise from Dr Shaffer years ago and happily turned to him again recently. After an in depth discussion about all treatment options, likelihoods of outcomes, and weighing pros and cons, we converged on a treatment which was lead by his outstanding expertise.

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S. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 23/11/2022

Professional, informative and recommended an appropriate way forward. Very satisfied and will approach in the future if required

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M. G. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 14/11/2022

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S. W. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 07/11/2022

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I. H. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 12/10/2022

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J. P. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 12/10/2022

Very good appointment. Very clear and unbiased advice. I wouldn’t hesitate to recommend Dr. Richard Shaffer.

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N. J. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 04/10/2022

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D. W. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 19/04/2022

Excellent service from start to finish

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D. T. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 04/04/2022

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R. M. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 01/04/2022

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R. K. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 31/03/2022

I could skew more positively if the treatment shows signs of working

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A. T. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 30/03/2022

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R. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 08/03/2022

Dr Shaffer was very helpful, thorough and examined both my hands via the zoom meeting screen. He came up with good suggestions and there was no pressure. I highly recommend.

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J. L. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 07/03/2022

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V. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 02/03/2022

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J. S. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 28/02/2022

Online consultation, very good. Easy to talk to and factual. Definitely recommend.

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J. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 25/02/2022

Very happy with every aspect of the treatment that I have received...... Thank you.

Reply to patient's comment
Thank you for your kind words - it's been my pleasure!

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P. L. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 23/02/2022

Dr Shaffer made me feel extremely comfortable and with clear explanations . I would definitely recommend him .

Reply to patient's comment
Many thanks for your kind words.

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M. B. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 23/02/2022

A thoroughly professional service from consultation to treatment and follow up. I have nothing but praise and gratitude for the team who have dealt with me and would not hesitate to recommend. Thank you

Reply to patient's comment
Many thanks for your kind words - it's a pleasure looking after you!

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A. H. Verified Patient
who booked an appointment with Dr Richard Shaffer the day 21/02/2022

Excellent facilities at Cromwell Hospital. Dr Richard Shaffer is very informative and reassuring. I would definitely recommend him to family and friends.

Reply to patient's comment
Many thanks for your kind words - it's a pleasure looking after you!

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C. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 21/02/2022

My initial appointment with Dr Shaffer was by Zoom. The consultation was informative and I felt very comfortable throughout. I'm now looking forward to my follow up face-to-face appointment. I would recommend this approach.

Reply to patient's comment
Many thanks for your kind words - it was a pleasure speaking to you!

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A. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 21/02/2022

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A. . Verified Patient
who booked an appointment with Dr Richard Shaffer the day 21/02/2022

Excellent communication of symptoms and treatment options.

Reply to patient's comment
Thank you - very pleased to hear that

Dr Sathish Harinarayanan

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S. T. Verified Patient
who booked an appointment with Dr Sathish Harinarayanan the day 06/07/2024

Fantastic Dr and has kept me going for years with his knowledge. Thanks Dr Harri

Reply to patient's comment
Thank you for your time taken to comment. Much appreciated for your valuable comments

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D. . Verified Patient
who booked an appointment with Dr Sathish Harinarayanan the day 19/06/2024

I highly recommend Dr Sathish Harinarayanan. Throughout & after my cancer treatment Dr Sathish was professional, kind & supportive to me & my family. Dr Sathish treated me as an individual, who took time to explain my treatment, and held regular reviews to ensure all was well.

Reply to patient's comment
Thank you for your time taken to comment. Much appreciated for your and valuable comments.

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P. S. Verified Patient
who booked an appointment with Dr Sathish Harinarayanan the day 27/05/2024

Amazing treatment and fantastic doctor and staff

Reply to patient's comment
Thank you for your time taken to comment. Much appreciated for your time.