What is this Document?

Privacy Policy relating to this Website and Our Apps

Terms and Conditions of Use relating to this Website and Our App

Cookie Policy

In providing you with an informative and safe experience while you use our online services, it is important that you understand all the terms and conditions that regulate your interaction with us whether or not you have registered with us or any of the services available from our online services. This document is divided into sections to make its use and understanding as straightforward as possible.

Contents

Section A: Special Words used in this Document
Section B: Actions that you Must Do or Take
Section C: Actions that you Must Avoid
Section D: Understanding the Implications for You in using the Services
Section E: TopDoctors® Relationships with the User and the Doctor
The Relationships
Considerations for the User
About TopDoctors®
Section F: Miscellaneous Matters
Section G: Payments
Section H: Privacy Policy
Information That May Be Collected and Used
Social Media Sharing
Section I: TopDoctors® Liability
Section J: Cookies Policy  

Section A: Special Words used in this Document

We use special words in this document to assist your understanding of its content; the following expressions shall have the meanings set out opposite to them:

App shall mean any mobile or web application provided or made available by or on behalf of TopDoctors® or referring to these T&Cs.

Doctor shall mean any of the medical or other practitioners (including clinics or other organisations providing medical or medically related services)

• whose details are available from the Services and/or TDOnline and
• with whom interaction is available to the User by the methods of communication made available by us

and where relevant includes the Doctor’s partners, associates, employees and representatives

Services shall mean

• those services, data and information found within TDOnline or available from any database accessed from TDOnline or by virtue of any other reference from TDOnline and
• TDInteractive but at all times EXCLUDING the interaction between the User and the Doctor which shall be governed by the specific relationship and terms and conditions agreed between the User and the Doctor

Social Media Network shall mean forms of electronic communication (such as websites for social networking and microblogging) through which users create online communities to share information, ideas, personal messages, and other content (such as videos).

Social Media Provider shall mean the provider of a Social Media Network

T&Cs, this document shall mean these terms and conditions

TDInteractive means that suite of communication methods and facilities available from TDOnline to assist electronic interaction between the User and the Doctor.

TDOnline shall mean the Website and/or the App

TopDoctors®, us, we shall mean TOP DOCTORS UK LTD 85 TOTTENHAM COURT ROAD LONDON W1T 4TQ, United Kingdom and where relevant includes its employees and representatives

User Information shall mean any information or data relating to a User utilised in respect of the Services and/or TDOnline

Website shall mean www.topdoctors.co.uk

you, your, User or Users shall mean any person or persons properly utilising the Services or accessing TDOnline

Section B: Actions that you Must Do or Take

The use of the Services are dependent on the accurate provision of data and information provided by the User. The User is solely responsible for the data entered by them into the Services and their access to TDOnline and to update any changes in circumstances or variation to User Information. Erroneous input from the User may produce inaccurate information being passed to the Doctor. You are ultimately responsible for the information you provide.

You must use the Services or any part of them:

• only by you and for your needs or the needs of your dependent minors
• following the instructions provided by the relevant Service
• in an honest and responsible fashion having reasonable regard to the implications of providing false data or information
• ensuring that you have the necessary and compliant computer tools and software to connect to the internet
• accurately, with due care and taking proper care over access codes and passwords.

If you have any doubts about your immediate health condition either arising from the output of the Services or otherwise you should seek the immediate assistance of a health professional. If you believe that you have a medical emergency, you should immediately contact the emergency services.

Some medical conditions are not suitable for remote consultations, and the Doctor may advise you accordingly if you wish only a remote consultation via TDInteractive. If the User notices any error or defect in the Services and/or TDOnline or any part of them, the User should advise TopDoctors® immediately.

Section C: Actions that you Must Avoid

You must not in relation to the Services and/or TDOnline or any part of them:

• copy, reproduce, modify, distribute, transmit or alter any element of them;
• publish, display or represent any of them as yours or as belonging to anyone other than the rightful owner;
• conduct any other activity that could infringe any valid rights of TopDoctors® or other suppliers of products and/or services offered through them;
• extract the source code of them in whole or in part, including reverse engineering, translation, the creation of derivative versions or other activities developing or exploiting them;
• use their contents, including our or any associated trademarks as well as its software and source code, texts, photographs, graphics, reports, documentation, references, images and other audio-visual content
  • for illegal purposes or
  • for commercial purposes, or
  • to breach the intellectual property of TopDoctors® or any third party (including any trademarks, brands, trade names or distinctive signs) 
• use them for the collection of personal or professional information of any person other than you
• breach any law or regulation effective within the jurisdiction where you have registered with us or from where you are accessing them

If you or anyone acting on your behalf or as instructed by you breach the terms of this Section C or any other pertinent terms of the T&Cs then

• you, or such other persons as are appropriate, shall be responsible for any loss or damages directly incurred by TopDoctors® or any third party involved in providing the Services.
• TopDoctors® shall be entitled to immediately withdraw the Services from you or any other relevant person without notice.

You must not use any of the Services in a manner which may bring distress or harm to any party and in particular you should not use and form of aggressive or hateful speech or language.

Section D: Understanding the Implications for You in using the Services

In relation to the User accessing the Services and TDOnline, TopDoctors® are not responsible for

• any misuse or damage caused to you as a result of the loss of your user code/password and/or as a result of its use by a third party
• any damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operation of the Services
• damage caused to computer equipment of Users including any damage caused by external sources either intentionally or unintentionally.

TopDoctors® takes all reasonable precautions to protect User information and confidentiality but cannot guarantee that security or malicious attacks by third parties will be unsuccessful.

The initial access to TDOnline by the User or anyone authorised by the User represents acceptance of these T&Cs, the Privacy Policy and the Cookies Policy.

The Services and/or TDOnline may include access to or use of (a) some services or functions of the Services which may be subject to particular conditions (b) other commercial products provided by parties other than TopDoctors® that may be complimentary to the Services (c) open source software tools and (d) third-party libraries (together these are called Additional Tools): -

• Each of the Additional Tools may be governed by their own respective terms and conditions (Additional Tools Conditions) and your use of any of the Additional Tools shall be subject to the relevant Additional Tools Conditions. The User will always be provided with the option to review and agree the Additional Tools Conditions when accessing the relevant Additional Tools for the first time. If the User does not accept the Additional Tools Conditions, the relevant Additional Tools will not be available to the User.
• Where there is inconsistency between the terms of the T&Cs and the relevant Additional Tools Conditions, the Additional Tools Conditions shall prevail.

The Services

• do not recommend or validate the use of any particular drug or a particular clinical diagnosis
• do not recommend any therapy
• are solely and exclusively a source of information for the User
• are not capable of providing competent clinical judgement
• should under no circumstances be utilised by Users to self-medicate without having previously consulted a medical professional.

Section E: TopDoctors® Relationships with the User and the Doctor

The Relationships

If the User wishes to contact or engage with a Doctor, TopDoctors® maintains an online platform enabling the following activities (TD Platform): -

• the User to electronically make an initial and further appointments with the Doctor
• the Doctor and the User to communicate with each other through a messaging system
• the Doctor and the User to communicate with each other through a voice and video conferencing system
• the rendering of invoices by the Doctor to the User
• payment of invoices by the User to the Doctor

TopDoctors® is not a provider of medical or diagnostic services. Other than maintaining the TD Platform, TopDoctors® has no input, involvement or influence on interaction between the User and the Doctor.

TopDoctors® enters into a contract with the Doctor which governs the appearance of the Doctor within TDOnline and the charges made by TopDoctors® to the Doctor for the TD Platform. TopDoctors® does NOT share in any fee payable by the User to the Doctor.

You may access the Services because of your relationship with one of our partners (Partners). If you have a relationship with one of our Partners, some additional terms may apply to your use of the Services, which will be provided to you by the Partner on your initial access to the Services and from time to time.

Considerations for the User

Choosing medical advisers is an important decision that should not be based solely on advertising or advertisements within the Services.

TopDoctors® is the name attributed to the provider of TDOnline and the Services and not a claim of superiority

The quality of medical services provided by any Doctor, medical practitioner or provider of other services obtained through TDOnline and the Services is not guaranteed or warranted in any way by TopDoctors®. The choice of a Doctor via TDOnline and the Services does not imply that a cure to any condition is available.

The information presented on TDOnline and the Services does not constitute medical advice, nor a referral medical service. 

TopDoctors® is not responsible for the conditions, limitations or fees arising when the User and the Doctor engage with each other.

The User accepts and acknowledges that failure to comply with any term, circumstance or condition imposed by the Doctor may result in cancellation of the Doctor’s service.

About TopDoctors®

TopDoctors®

• is an independent provider of the Services
• does not belong to, nor is sponsored by healthcare professionals, pharmaceutical companies, government entities, hospitals or private health centres.
• is not primarily financed through the sale of advertising. 
• derives income from the sale of communication services, quality audit and consultancy, management and promotional activities.
• will use reasonable care in providing the textual description of the medical materials offered within the Services

Section F: Miscellaneous Matters

In the event of any conflict between these T&Cs with any previous version unless otherwise stated the provisions of these T&Cs shall prevail.

The Services and other material includes content that is accessed through links that send the User to other pages and Internet portals (Links).  In no case does the inclusion of Links entails the existence of agreements nor the recommendation, promotion or identification of TopDoctors® with the websites or persons to which such links provide direction, with said contents or services.

TopDoctors® reserves the right to make modifications to these T&Cs when it deems appropriate, or as may be required by law which modifications will be deemed to be accepted by the User on their next access to the Services or TDOnline after the date of the modifications. In the event that substantive changes are made to these T&Cs, TopDoctors® will use reasonable endeavours to inform the Users of the changes made. However, it is the User's responsibility to periodically verify the existence of updates to these T&Cs .

All notices and communications to TopDoctors® by the User shall be made either by email to [email protected] or by recorded or guaranteed post.

All notices and communications by TopDoctors® to the User shall be made either by email to the email address last recorded by the User utilising the facility within the Services or by recorded or guaranteed post at the address last recorded by the User utilising the facility within the Services.

Email communications are deemed to be received within one working day and communications by post within two working days.

These T&Cs are governed by the Laws of England and both TopDoctors® and the User agree to submit to the exclusive jurisdiction of the English Courts.

Section G: Payments

TopDoctors® may requests payments from the User on behalf of the Doctor as part of TDInteractive or in respect of aservice provided directly by TopDoctors®.

TopDoctors® only accept payments made by such payment providers as shall be identified within the relevant part of the Services. 

For your convenience, and to protect information relating to your payment, all payments are made through the secure server of an online payment provider. All relevant information regarding the payment will be downloaded automatically and invoices will be sent to you immediately by email.

If the payment cannot be made, you will be asked to provide updated information on the payment. In the event that any amount remains unpaid for a period of more than fourteen (14) days, TopDoctors® may proceed to temporarily suspend the User´s access to the Services. TopDoctors® reserves the right to charge interest at an annual rate equal to the Bank of England basic rate increased by 4%, on all amounts outstanding will be charged if payments are not made for a period of more than thirty days from the date of issue of the invoice.

Except in the case of obvious arithmetic error a simple statement from an authorised official of TopDoctors® shall be sufficient evidence of the sum due.

If you have any doubts over the amount charged you should immediately contact TopDoctors® by email on [email protected].

TopDoctors® will comply with all of lawful requirements imposed by the payment provider and statute in administering the payments.

Section H: Privacy Policy

By accessing TDOnline or using the Services you acknowledge your acceptance of this Privacy Policy and agree to its terms. If you do not wish to accept this Privacy Policy, you should immediately exit TDOnline and refrain from using the Services.

TopDoctors® acknowledge and emphasise the importance of data protection and confidentiality for the User. User Information is stored securely in accordance with legal standards.

This section H describes how User Information may be utilised.

Other than sharing with the Doctor as below, User Information will be kept confidential, unless there is

• a legal obligation or legal requirement for disclosure by TopDoctors® to any proper Courts of Law, Government Agencies and any other official agency or party who has a legal right to the User Information
• an imperative to report a matter contained within User Information to the police or other relevant authority. This is where TopDoctors® reasonably believe a serious crime has been or is about to be committed or where TopDoctors® reasonably believe that an individual is in serious danger.
• The express consent of the User

The User shall have the following rights in relation to the protection of their data. The User may:

• exercise their rights of access, rectification, cancellation and choice on the use of personal data under the Data Protection legislation and all other effective laws and regulations pertaining to the personal data of the User by contacting TopDoctors® and according with the reasonable and lawful requirements of TopDoctors® in according with such requests
  • by email to [email protected] or
  • by post to TOP DOCTORS UK LTD 85 TOTTENHAM COURT ROAD LONDON W1T 4TQ United Kingdom.
• unsubscribe to newsletters via the last newsletter they received or by sending an email to [email protected]
• send any queries regarding the Privacy Policy, toTOP DOCTORS UK LTD 85 TOTTENHAM COURT ROAD LONDON W1T 4TQ , United Kingdom, or email us at [email protected]
• The Data Protection Officer can be contacted at [email protected]

Where you have accepted push notifications you will be advised of notifications on devices selected by you. Your location will be used to provide geographically located services that you have selected.

Information That May Be Collected and Used

To utilise the Services or register with TDOnline, the User will be requested to provide various elements of data including an email address, mobile telephone number and various personal details including some health details. In addition, various security measures will be in place and these may change from time to time to prudently maintain the confidentiality of User Information. The User Information will be shared with the Doctor; TopDoctors® will request that the Doctor deals with it confidentially and maintain the standards set out in these T&Cs.

The Services may interact with calendar, communication and other services maintained by the Doctor including the provision of User contact information to the Doctor. This is to create an effective and efficient basis for the delivery of the User Information to the Doctor and, where appropriate and consented by the User, TDInteractive..

Information of User interaction with the Services will be recorded as will the geographic details of the interaction and other pertinent information. This will be retained for a reasonable period to deal with any reasonable administrative, regulatory or taxation purposes.

Always excepting the the content of TDInteractive, while TopDoctors® may gather User Information primarily to share with Doctors for the purposes of health related matters., TopDoctors® may also use unidentifiable, non-personal information collected from TDOnline for statistical analysis, improvement of the Services/TDOnline and promotion of the Services/TDOnline.

TopDoctors® may use the User Information to

• Respond to queries or requests for information that may be made by the user;
• Billing and collection of services.
• to communicate information about services, products and activities of TopDoctors® to the user
• send to the User the newsletter and online magazine of TopDoctors®.
• send to the User information about products and services of third parties which are associated with TopDoctors®

Topdoctors® obtains personal data provided by the User through the following means:

• by visiting or using the Services
• through the user registration or User imput in respect of the Services or registration with TDOnline.
• by requesting information or contact through the contact form on the Services.
• cookies and similar technologies

TopDoctors® may disclose your personal information to a third party as part of the sale of TopDoctors® assets, or as part of the process of changing control of the company. Any third party to whom the assets are transferred or sold will have the right to continue to use the information provided by the user provided they have undertaken to TopDoctors® to comply with the terms of this section H.

TopDoctors® may contract third parties to facilitate its services (such as maintenance, analysis, auditing, marketing and development). Such third parties will have limited access to User information only to perform these tasks on behalf of TopDoctors® and are obliged by TopDoctors® not to disclose it or use for other purposes. External providers that TOPDOCTORS works with: Essendex, Teenvio, Selligent, Stripe, Google Cloud, OVH, Google Analytics, Google Ads, Dynatrace, Facebook, OVH, Hetzner, Amazon AWS, Microsoft Azure, JIRA, Twilio, Stripe, Office 365/Dynamics, Omkiner, Sugar, DoctorDoctor, Hyperpay, Payu, OpenTok / Vonage, Medikto, Google Android, Apple iOS, Mensatek and Instansend.

The user or patient hereby expressly authorises TopDoctors® to publish (anonymously, only the initials will be used) the comments made or the online assessments for the care received from the doctor by TopDoctors® on social media, on the TopDoctors® website, on doctor’s websites, or in any other media that TopDoctors® appears in.
 

Social Media Sharing

Social Media sharing may be initiated from within the Services and/or TDOnline. Social Media sharing may collect the User’s IP address. This may also forward information of which page the User is visiting on the Services and set a cookie to function properly.

Social Media features are governed by the privacy policy of the company providing it.

TopDoctors® creates corporate profiles on Social Media Networks such as but not limited to Facebook, Twitter and Google +, with the main purpose to advertise its products and services.

There is no link between TopDoctors® and the aforementioned social networks.

TopDoctors® will carry out the following actions:

• gain access to User public profile information.
• Publication in the user profile of all or part of information already published on the TopDoctors® page.
• Send personal and individual messages through the Social Network channels.
• Updates of the status of the page to be published in the User profile.

Relationships and access to data within Social Media networks relies upon the methodologies of the Social network provider and the User can control their connections, content and actions in terms of those methodologies.

The use of the connection through a Social Media Provider for registration or account opening with TopDoctors® is subject to the privacy policies and terms of use of the Social Media Provider. Certain of a User's data stored with the Social Media Provider will be transferred to TopDoctors®. TopDoctors® have no responsibility over the transfer of such of the User's data and shall have no liability to the User for any error or inadequacy with the process of transfer, the use by the User of the Social media Provider being the responsibility of the User. TopDoctors® may require additional information from the User to complete the data required by TopDoctors®.

Section I: TopDoctors® Liability

TDOnline and all of its content are provided on an ‘as is’ and ‘as available’ basis. This means that there are no guarantees, conditions or warranties (express or implied) offered by TopDoctors® that TDOnline will be:

• complete, accurate, up to date or error-free; TopDoctors® will reasonably endeavour to correct any possible error or omission as soon as possible
• available or uninterrupted by external causes such as faults in ISP equipment, failures in hosting equipment, faults in Communications networks, power failures, natural events, changes in regulation,acts of God, force majeure, acts of war or censorship, and legal restrictions or updates conducted by TopDoctors; TopDoctors® may provide access to the Services on a temporary basis and reserve the right to withdraw or modify the Services without prior notice if it has a proper reason to do so. 
• is not responsible for any possible interruption or unavailability of the Services caused.
• suitable for any particular purpose or capable of performing any function or providing any particular result; or
• free of viruses, contamination or destructive features

To the extent permitted by law, TopDoctors® expressly exclude:

• all conditions, warranties, representations and other terms which might otherwise be implied by statute, common law or the law of equity
• all liability for any direct, indirect or consequential loss or damage incurred by any person in connection with TDOnline or in connection with or resulting from the use or inability to use TDOnline and any applications or other websites linked to TDOnline including, without limitation, any liability for:
  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data
  • loss of goodwill
  • wasted management or office time
  • and however the loss in question arises and whether it is caused by tort (including, but not limited to, negligence), breach of contract or otherwise, and regardless of whether it was foreseeable or not.

If, in any way whatsoever, TopDoctors® are found to be liable to you for any damage or loss (including, without limitation, through negligence) which arises in any way out of, or is in any way connected with, your use of TDOnline, our liability shall not exceed the total of GBP100 (one hundred pounds).

These T&Cs do not affect or exclude or limit TopDoctors® liability for (a) death or personal injury caused by the negligence of TopDoctors® or any of its employees or agents (b) liability arising from any fraud or fraudulent misrepresentation by TopDoctors® or any of its employees or agents (c) any liability which cannot be limited or excluded by applicable law.

TopDoctors® is not responsible for

• articles published without the collaboration of a doctor which are written after medical research by our content editors according to public sources on the web
• for the information published on the personal pages of TopDoctors® members which is the responsibility of the Doctors and healthcare professionals who are responsible for their accuracy and compliant with any law or regulation. 
• for the scientific publications which are provided by specialist physicians, whose names are indicated in the title of the article.

TopDoctors® together with its partners, collaborators, employees and representatives are not responsible for any errors or omissions within the Services or other content that can be accessed through it. 

TopDoctors® together with its partners, employees, employees and representatives are not responsible for any damages incurred by the User or any other party arising from the use of the Services, or for any action taken on the basis of the information provided in the Services.

Section J: Cookies Policy

TopDoctors® uses cookies for the running of the Services and/or TDOnline

Cookies are text files that contain small amounts of information that are downloaded to your computer or mobile device when you visit a website. Cookies are sent back to the original website at each subsequent visit, or to another website that recognizes them. Cookies are useful because they allow a website to recognize the user's device. Cookies can perform different functions such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving user experience.

Cookies are classified according to the lifespan and the domain that manages them.

LIFESPAN

SESSION COOKIE: designed to collect and store data while the user accesses a web page. It is used to store information needed in a single visit and is erased after the session.

PERSISTENT COOKIE: the data is stored in the user’s device and can be accessed and processed during a period defined by the person responsible for the cookie.

DOMAIN

FIRST PARTY COOKIES: managed by web server of site you are visiting and shares same domain

THIRD PARTY COOKIES: managed by a different web server and domain.

Cookies have a number of uses:

TECHNIQUE: cookies allow the user to navigate through a web page, platform or application and use the different options or services.

CUSTOMISATION: cookies allow the user to access the service with the features specified by the user.

ANALYSIS: cookies allow the monitoring and analysis of the behaviour of the users of the websites to which they are linked.

ADVERTISING: cookies allows the management of the advertising spaces that, if applicable, are included in a webpage, application, or platform. This includes type of content or the frequency at which ads are displayed.

BEHAVIORAL ADVERTISING: cookies allow the management of the advertising spaces that, if applicable, are included in a webpage, application, or platform. It stores information on the behaviour of users obtained through the observation of their browsing habits, this allows it to develop a specific profile to show advertising that is more relevant to the user.

A breakdown of the types of cookies used on this website and their purpose:

Google Analytics

The Services are linked to Google Analytics or similar statistical services which use cookies. The settings are predetermined by Google or the service provider. You can consult the privacy page of Google Analytics https://policies.google.com/privacy for more information about cookies and how to disable them using (we are not responsible for the content or accuracy of third party websites).

Deactivating cookies: You can freely decide whether or not to accept our cookies and can decide at any time to delete them. You can configure their browser to accept or reject all cookies by default or to receive an on-screen warning of the receipt of each cookie and decide at that time whether to allow them or not.