Miss Naseem’s views on management of patients with diverse backgrounds

The breast symbolises femininity across the globe however, the emotional value of the breast is extremely personal. Western culture emphasises and exercises autonomy in healthcare. Whilst this is also practised in non-western societies, certain cultural elements may play a greater role in overall decision-making.

Breast aesthetics is a sensitive subject as it represents body image for a patient. Each patient perceives their breast differently. When a woman seeks help for a breast issue, the onus of building up the doctor-patient relationship is on the breast specialist. The initial consultation forms the foundation of this relationship. This requires a tailored approach as it is paramount that the patient is put at ease from the outset. The breast surgeon will not be able to fully help the patient if there is no patient confidence in the relationship. This is where the skill of the surgeon comes in to ensure the patient is comfortable.

It is paramount that the surgeon recognises, understands, appreciates, and executes the consultation in a culturally sensitive environment. It is important that the surgeon always displays respect towards the patient’s feelings and their presentation. This may require being cognisant of non-verbal cues by the patient. For example, a woman, although accompanied by her husband/partner/son/ friend, may prefer to attend the consultation session alone. If this cue is missed by the surgeon, the patient may be hesitant to fully share her feelings and expectations of surgery. This will, inevitably, result in an unsatisfactory outcome.

Miss Naseem’s approach involves giving patients control over their consultation from the start of their journey. Miss Naseem ensures that the patient feels like they are in the driving seat and equal partners in decision-making. This is achieved by examining the wider context of the patient and their reasons for attending. If there is a special request from a patient, Miss Naseem goes an extra mile with her team to ensure that expectations are met. This may require allocating additional time. Miss Naseem has researched and authored on communication with patients of diverse backgrounds. Miss Naseem’s strength is fostering an inclusive environment which helps patients feel empowered and listened to throughout their journey.

Miss Salma Naseem is a highly-experienced consultant concoplastic and aesthetic breast surgeon based in London, Yeovil 6 Tunbridge Wells. If you would like to book a consultation with Miss Naseem you can do so today via her Top Doctors profile.