Patient Reviews Miss Stephanie West

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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Facility's features

P. H. Verified Patient
11/11/2024

We were seen sooner than expected, my 5 year old son was put at ease and the diagnosis and plan to manage was very clear.

Would you recommend this doctor?
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W. A. Verified Patient
21/10/2024

My first visit to the Spire Hospital...I found the visit to be polite and professional.

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Facility's features

D. A. Verified Patient
17/10/2024

Would you recommend this doctor?
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K. K. Verified Patient
03/10/2024

very nice visit, everything explained and advised.

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S. M. Verified Patient
21/09/2024

Excellent...

Would you recommend this doctor?
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S. L. Verified Patient
21/09/2024

Dr West was nice and friendly. Good with kids. Gave good advice. Would recommend her.

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P. Verified Patient
27/08/2024

I received an outstanding service from Miss Stephanie West and her team and the operation was a complete success.

Reply to patient's comment
Thank you for such a lovely review; we are delighted that we were able to help you

Would you recommend this doctor?
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R. N. Verified Patient
24/07/2024

Miss West is excellent. Whilst treating our 5 year old, alongside her skill & expertise, she has a calm, reassuring manner and takes time to answer questions.

Reply to patient's comment
I am delighted you found it a positive experience, many thanks for your kind words

Would you recommend this doctor?
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A. L. Verified Patient
23/07/2024

Miss West was lovely, very professional and obviously is very knowledgable

Reply to patient's comment
Thank you so much for your positive comments

Would you recommend this doctor?
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P. R. Verified Patient
25/06/2024

Excellent consultation, everything explained in understandable terms.

Reply to patient's comment
Thank you for taking the time to leave a review, I am very pleased you were happy with the explanations, it is such a complex subject that we always try to explain as clearly as possible.

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K. Verified Patient
31/05/2024

A very thorough examination and explanation. A very gentle and kind lady who took the time to explain. Highly recommended

Reply to patient's comment
Thank you for your lovely words,

Would you recommend this doctor?
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T. E. Verified Patient
13/05/2024

Everything was really good. Very impressed.

Reply to patient's comment
Wonderful

Would you recommend this doctor?
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N. Verified Patient
30/04/2024

Miss West was excellent with our daughter. Took the time to check everything thoroughly and explain everything to us clearly. An excellent experience

Reply to patient's comment
Thank you so much, glad you found this a positive helpful experience

Would you recommend this doctor?
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L. Verified Patient
29/04/2024

Miss West was recommended by Mr Packard. I am very pleased to keep seeing her

Reply to patient's comment
Very happy to keep seeing you too

Would you recommend this doctor?
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T. R. Verified Patient
09/04/2024

Nice location. Friendly , knowledgeable and excellent treatment by Stephanie West .

Reply to patient's comment
Thank you

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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Facility's features

M. Verified Patient
05/04/2024

Really informative consultation

Reply to patient's comment
Glad you found it helpful

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M. Verified Patient
11/03/2024

Thoroughly recommend Miss West

Reply to patient's comment
Thank you, much appreciated

Would you recommend this doctor?
Bedside manner
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C. Verified Patient
09/02/2024

I felt listened too, relaxed & felt my needs were met.

Reply to patient's comment
Glad this was a positive experience

Would you recommend this doctor?
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J. N. Verified Patient
11/12/2023

Just an amazing experience all round and Miss West was very accommodating to find an early surgery slot.

Reply to patient's comment
So pleased we could help you

Would you recommend this doctor?
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F. V. Verified Patient
11/12/2023

Nothing to add, we felt supported.

Reply to patient's comment
Thank you

Would you recommend this doctor?
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J. N. Verified Patient
20/11/2023

Would you recommend this doctor?
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D. R. Verified Patient
17/11/2023

I greatly appreciated the thoroughness.

Reply to patient's comment
You are welcome

Would you recommend this doctor?
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C. Verified Patient
16/11/2023

Friendly, helpful, thorough and takes the time to explain everything.

Reply to patient's comment
Thank you

Would you recommend this doctor?
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K. A. Verified Patient
15/11/2023

Miss West had restored my faith, she corrected a previous surgery with ease . Just wish I had found her the first time round. Would not hesitate to recommend her to anyone I know

Reply to patient's comment
Thank you so much for you kind words; delighted I could correct your eyes for you

Would you recommend this doctor?
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M. Verified Patient
30/10/2023

Superb treatment, couldn’t fault it

Reply to patient's comment
Thank you

Would you recommend this doctor?
Bedside manner
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Facility's features

L. B. Verified Patient
18/09/2023

Brilliant visit, thank you so much for your expertise.

Would you recommend this doctor?
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S. H. Verified Patient
24/08/2023

Would you recommend this doctor?
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J. Verified Patient
21/08/2023

Miss West has been superb throughout my time with her.

Reply to patient's comment
Thank you for your comments; I am so glad you have had a positive experience

Would you recommend this doctor?
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H. Verified Patient
21/08/2023

Miss West and her medical team were excellent. The admin leaves a lot to be desired.

Reply to patient's comment
Thank you so much for your feedback; I am really pleased you were happy with the medical team. We very much value your feedback and where we can improve; we will feed this back to the Spire and their admin team.

Would you recommend this doctor?
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F. Verified Patient
21/08/2023

One word ‘amazing’

Reply to patient's comment
Thank you for your positive feedback, it is much appreciated

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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Facility's features

J. M. Verified Patient
11/08/2023

Everything went smoothly and Miss West was charming and very professional.

Reply to patient's comment
Thank you so much for taking the time to feedback, it is greatly valued.

Would you recommend this doctor?
Bedside manner
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Facility's features

N. D. Verified Patient
11/08/2023

Very pleasant helpful doctor who answered all my questions and left me feeling reassured.

Reply to patient's comment
I am glad we were able to answer all your questions and you had a positive experience

Would you recommend this doctor?
Bedside manner
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M. Verified Patient
24/07/2023

Thoroughly professional giving us a thorough layman’s briefing on the possible ways forward, risks and outcomes.

Reply to patient's comment
Thank you so much for taking the time to feedback, I feel it is really important to explain everything and I am pleased you found this beneficial

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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Facility's features

A. B. Verified Patient
15/07/2023

Would you recommend this doctor?
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R. Verified Patient
26/06/2023

Would you recommend this doctor?
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J. Verified Patient
01/06/2023

Highly professional and understood my needs.

Reply to patient's comment
Thank you so much for your positive feedback

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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Facility's features

S. D. Verified Patient
04/05/2023

Highly recommend Miss West I was treated with respect and in a warm friendly manner on all appointments. My treatment went well with great result I couldn’t be happier.

Reply to patient's comment
Thank you so much for taking the time to feedback; I am so delighted you are happy.

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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Facility's features

S. G. Verified Patient
15/04/2023

Would you recommend this doctor?
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P. H. Verified Patient
15/04/2023

Listened and carefully considered all symptoms and offered possible solutions after it was established my issue was not eye related.

Would you recommend this doctor?
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G. S. Verified Patient
11/04/2023

Would you recommend this doctor?
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R. R. Verified Patient
31/03/2023

I was very pleased with timing and facilities at Spire Southampton and with the very professional attention and advice that I received from Miss West and her colleague who took readings about my eyes.

Reply to patient's comment
Thank you so much for your positive feedback.

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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N. Verified Patient
27/03/2023

Would you recommend this doctor?
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C. B. Verified Patient
13/03/2023

Most caring, empathetic ,re-assuring and knowledgeable.. I now await follow-up instructions. Many Thanks.

Would you recommend this doctor?
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F. W. Verified Patient
09/03/2023

Hi I found Miss west to be kind and sympathetic to my Diplopia problem , Should I have further problems in the future I would return and see Miss West .

Reply to patient's comment
Thank you for your feedback, I'm glad you had a positive experience.

Would you recommend this doctor?
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Friendliness of the staff
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N. Verified Patient
23/01/2023

Miss West is brilliant, my surgery was fantastic. I would highly recommend her to anyone thinking of doing this. Friendly and takes the time to listen.

Reply to patient's comment
Thank you for your kind words; I am delighted you have done so well

Would you recommend this doctor?
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S. S. Verified Patient
12/01/2023

Would you recommend this doctor?
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F. W. Verified Patient
12/01/2023

Would you recommend this doctor?
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N. Verified Patient
29/12/2022

Miss West was very kind and took the time to talk to me. I would highly recommend.

Reply to patient's comment
Thank you

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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Facility's features

S. V. Verified Patient
01/12/2022

Very professional

Reply to patient's comment
Thank you

Would you recommend this doctor?
Bedside manner
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K. B. Verified Patient
21/11/2022

Great appointment with Stephanie West. She put us at ease and explained options clearly. Would definitely recommend her to others.

Reply to patient's comment
Lovely to hear you would recommend

Would you recommend this doctor?
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I. P. Verified Patient
17/11/2022

Great treatment for my son.

Reply to patient's comment
Great to hear you are pleased, thank you

Would you recommend this doctor?
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D. R. Verified Patient
03/11/2022

Excellent support and knowledge provided, adapting language to suite different age of patients. I'm my case for me 10 year old.

Reply to patient's comment
Thank you so much for the feedback, very glad both of you found it helpful

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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W. D. Verified Patient
03/11/2022

very happ

Reply to patient's comment
Thank you

Would you recommend this doctor?
Bedside manner
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P. B. Verified Patient
24/10/2022

Great service

Reply to patient's comment
Thank you

Would you recommend this doctor?
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E. Verified Patient
07/10/2022

Miss West and Ms Ellis were great with my son, they gave us all the information we needed and we felt very comfortable to ask lots of questions. Great hospital. Would definitely recommend them both. Thank you.

Reply to patient's comment
Thank you, I am glad you found this helpful

Would you recommend this doctor?
Bedside manner
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A. W. Verified Patient
07/10/2022

Ms. West was friendly and took the time to discuss all my concerns about my daughter. The office is professional and clean. Would highly recommend the staff at Southampton Spire.

Reply to patient's comment
Thank you so much for your comments

Would you recommend this doctor?
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A. Verified Patient
10/09/2022

Enabled me to make future decisions more easily

Reply to patient's comment
Great, so glad we could help

Would you recommend this doctor?
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J. H. Verified Patient
09/09/2022

We were extremely impressed with both Miss West and Helen. They were so thorough, helpful and supportive.

Reply to patient's comment
I am really pleased you had a positive experience

Would you recommend this doctor?
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N. Verified Patient
08/09/2022

Miss West was excellent - wouldn’t hesitate to recommend

Reply to patient's comment
Thank you, much appreciated

Would you recommend this doctor?
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V. C. Verified Patient
23/08/2022

I can recommend all above but the admin system is below par. There isn’t backup support when admin staff are off sick or on holiday. I have left messages to secretary and it gave on answer message she was off until Monday 22/8/22. It is 23rd and nothing

Reply to patient's comment
I am so sorry our admin system let us down; your feedback on this is invaluable and we have now changed our processes and updated our contact details to use the Spire's direct booking line which will enable patients to book appointments by calling them Monday to Friday 8am to 6pm

Would you recommend this doctor?
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S. W. Verified Patient
22/08/2022

From the moment we walked in we knew we chose the right place, unbelievable support, care, and knowledge, would recommend without hesitation.

Reply to patient's comment
That is so lovely to hear, thank you

Would you recommend this doctor?
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A. R. Verified Patient
21/08/2022

Would you recommend this doctor?
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P. H. Verified Patient
20/08/2022

After a protracted and stressful appointment booking process it was a relief to speak to Miss West and her colleague Mrs Leary. They are both very professional, kind and understanding. I have every faith in their diagnosis and proposed treatment.

Reply to patient's comment
I am so sorry about the booking process; your feedback is very helpful and we are working with the Spire to improve their admin processes. I am glad though, that you clinic experience was a positive one.

Would you recommend this doctor?
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C. Verified Patient
28/07/2022

I would highly recommend Stephanie West. She gave excellent care and advice and was extremely thorough.

Reply to patient's comment
Thank you for your positive comments, I very much appreciate your feedback

Would you recommend this doctor?
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N. D. Verified Patient
19/07/2022

Miss West is always very helpful and reassuring.

Reply to patient's comment
Thank you

Would you recommend this doctor?
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W. Verified Patient
14/07/2022

I had total faith in Miss West that she would do her best in the strabismus surgery. My result is better than I expected with clear vision, no double vision in the majority of my eyesight.Her calm approach obviousl wealth if experience made me confident

Reply to patient's comment
Thank you for you kind words, I am delighted you are pleased with the result

Would you recommend this doctor?
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Friendliness of the staff
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Facility's features

C. H. Verified Patient
30/06/2022

Only critics was I had to wait 20 mins after my appointment time, this in itself was acceptable but I did not know if they were aware I had arrived. A meet and greet would be good even if it were accompanied with a message of a short delay

Reply to patient's comment
I'm very glad you had a positive experience, apologies that you had to wait and thank you for the feedback about communicating this delay, we will take this on board, and feedback to the team.

Would you recommend this doctor?
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K. T. Verified Patient
22/06/2022

Really happy with the service Miss West and her team provided my daughter. We was seen really quickly after my first contact with the medical secretary. Thank you.

Reply to patient's comment
Thank you for your feedback, always lively to hear you had a positive experience.

Would you recommend this doctor?
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J. P. Verified Patient
22/06/2022

First class service excellently communicated

Reply to patient's comment
Thank you for your positive comments

Would you recommend this doctor?
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B. H. Verified Patient
22/06/2022

I found Miss West very helpful and friendly. Gave me excellent advice and was reassuring every step of the way. The operation so far as been very successful.

Reply to patient's comment
Thank you for your feedback, I'm delighted we have been able to help you.

Would you recommend this doctor?
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Facility's features

M. F. Verified Patient
19/05/2022

I found Miss West very friendly really professional left me with a lot of confidence in my upcoming operation. Any concerns I had she was happy to put my mind at rest and answered all my questions in a manner that was easy to understand.

Reply to patient's comment
Thank you so much for your feedback, it is good to know we put your mind at rest.

Would you recommend this doctor?
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M. B. Verified Patient
27/12/2021

Very good experience. Kind and reassuring.

Reply to patient's comment
Thank you for your feedback, glad you found it helpful.

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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N. Verified Patient
26/12/2021

Definitely would recommend Miss West. She explained everything from the very first appointment and was very friendly and knowledgeable.

Reply to patient's comment
Thank you for your feedback, I'm glad you found beneficial

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
Wait time
Facility's features

D. M. Verified Patient
22/09/2021

I certainly would.Felt extremely comfortable and confident that I have had very good advice and was grateful for the time and care Mrs West gave me

Reply to patient's comment
Thank you very much for your kind feedback, I'm glad you found the appointment helpful.

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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Facility's features

C. B. Verified Patient
22/09/2021

Great service

Reply to patient's comment
Delighted that you had a good experience

Would you recommend this doctor?
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S. H. Verified Patient
22/09/2021

Very caring and thorough and prepared to spend time with you

Reply to patient's comment
Thank you for your kind comments, I am delighted you had a good experience

Would you recommend this doctor?
Bedside manner
Friendliness of the staff
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Facility's features

S. K. Verified Patient
22/09/2021

Miss West was very friendly ,putting my son at ease and professionally carried out the procedure .

Reply to patient's comment
It was a pleasure to meet you both

Patient reviews Miss Stephanie West